Troubleshooting

Having trouble? Find quick solutions to common issues here.

Quick Fixes

Can't Log In

1. Check that your email address is correct
2. Make sure Caps Lock is off
3. Try "Forgot Password" to reset
4. Clear browser cookies and try again

Report Not Generating

1. Check your internet connection
2. Refresh the page and check your dashboard
3. The report may still be processing — check for progress

Chat Not Responding

1. Check if you've hit the rate limit (30/hour, 150/day)
2. Wait a moment and try again
3. Refresh the page

Can't Share or Export

1. Make sure the report is fully complete
2. Try refreshing the page
3. Try a different browser

Common Issues by Category

Report Issues

• Report generation problems
• Report taking too long
• Report failed

Account Issues

• Can't log in
• Email verification issues
• Password reset not working

Billing Issues

• Payment failed
• Usage limit reached

In This Section

• Common Issues - Detailed solutions
• Error Messages - Error code reference
• Browser Requirements - Supported browsers

Still Need Help?

If these solutions don't work:

Email: help@sparlo.ai

Include:

• Your account email
• What you were trying to do
• Any error messages you saw
• When the issue occurred