Troubleshooting Report Generation

If you're having trouble creating a report, here are solutions to common issues.

Report Taking Longer Than Expected

Normal Duration

Reports typically complete in 20-30 minutes. Some may take up to 35 minutes for complex problems.

If It's Been Over 40 Minutes

1. Refresh your dashboard — The report may have completed and the page just needs to update
2. Check your email — We send a notification when reports complete
3. Try refreshing the report page — If you're viewing the in-progress report

Still Stuck?

Contact us at help@sparlo.ai with your report details. We can check the status on our end.

Generation Failed Error

If your report fails to generate:

Common Causes

• Input too short — Your problem description needs enough detail for meaningful research
• Temporary service issue — Our systems may have experienced a brief interruption
• File attachment issue — An attachment may not have uploaded correctly

What to Do

1. Check your problem description — Is it detailed enough? See Writing Effective Problems
2. Try again — Temporary issues often resolve themselves
3. Try without attachments — If you had files attached, try without them to isolate the issue

Failed Reports Don't Count

Failed reports are not counted against your monthly limit.

File Upload Issues

Upload Fails or Times Out

• Check file size — Maximum 10MB per file
• Check file type — Only PDF, DOCX, PNG, JPG supported
• Try a smaller file — Large files may time out on slow connections
• Upload files one at a time — Rather than all at once

File Doesn't Seem to Be Included

Make sure to wait for the upload to complete before clicking "Run Analysis." You should see the file listed with a checkmark.

Usage Limit Reached

If you see "Usage limit reached":

• You've used all your reports for the current billing period
• Your limit resets at the start of your next billing cycle
• Upgrade your plan for more reports

Can't Start New Analysis

Not Logged In

Check that you're logged in. If your session expired, you'll need to log in again.

Previous Report Still Processing

You can have multiple reports processing at once, but check that your previous report isn't showing an error that needs attention.

Network Interruptions

Lost Connection During Submission

If your connection drops while submitting:

1. Your report may have still started — check your dashboard
2. If not, resubmit with the same problem description

Lost Connection During Generation

No problem — generation happens on our servers. Reconnect and check your dashboard for the status.

Browser Issues

Page Not Loading

1. Try refreshing the page
2. Clear your browser cache
3. Try a different browser (Chrome, Firefox, Safari, Edge)
4. Disable browser extensions temporarily

Progress Not Updating

The progress display updates periodically. If it seems stuck:

1. Refresh the page
2. Check your dashboard for the current status
3. The report may be complete — just needs a refresh

Getting Help

If these solutions don't resolve your issue:

Email: help@sparlo.ai

Include:

• Your account email
• What you were trying to do
• Any error messages you saw
• When the issue occurred