FAQ
Frequently asked questions about the platform
What is Sparlo?
Sparlo is an AI-powered engineering research platform. Describe your engineering problem, and we deliver comprehensive research including innovation concepts from across industries, technical validation, IP landscape, and strategic recommendations — all in about 25 minutes.
How long does report generation take?
Most reports complete in 20-30 minutes. This thorough research process is what makes Sparlo valuable — we're analyzing your problem, exploring cross-industry solutions, and synthesizing actionable insights.
What's included in each pricing tier?
Core ($199/mo) includes ~10 reports/month for 1 user. Pro ($499/mo) includes ~30 reports/month for up to 5 team members. Max ($999/mo) includes ~70 reports/month for up to 10 team members. All plans include post-report chat, PDF export, and share links.
Can I ask follow-up questions about my report?
Yes! Every report includes a chat feature. Ask follow-up questions, request more detail on specific concepts, or explore "what if" scenarios.
Is my engineering data secure?
Yes. Your data is encrypted in transit and at rest. We use middleware encryption in our processing pipeline, and our infrastructure partners are all SOC 2 compliant. We cannot casually browse or view your reports.
Do you use my data to train AI models?
No. Your engineering problems and reports are never used to train AI models. Anthropic (Claude) explicitly does not use API data for training. Your research remains your intellectual property.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time from Settings → Billing. Upgrades take effect immediately. Downgrades take effect at your next billing date.
What's your refund policy?
To request a refund, email help@sparlo.ai with your account email and reason. We handle refunds on a case-by-case basis, typically responding within 2 business days.